Legal Documents

Coe Bet Privacy Policy — Our Commitment to Protecting Your Data

Your personal data is invaluable to us. Here we transparently explain how we collect, use, and protect it.

Last Updated: January 1, 2026

How We Protect Your Privacy

Protecting your data at Coe Bet is our top priority. See the cards below for a quick overview of the key points.

Encrypted Connection

All your data is transmitted via SSL/TLS encryption. Every transaction and login is fully secure and cannot be read by third parties.

Secure Data Storage

Your personal data is stored on secure servers. Multiple layers of security are in place to prevent unauthorized access.

No Sale of Data to Third Parties

Your data is never sold to advertisers or third parties. It is used solely to the extent necessary for service delivery.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. No unnecessary data is collected.

Your Control

You can request to view, correct, or delete your data at any time. You are in control of your information.

International Standards

Coe Bet follows international data protection standards. Security is maintained through regular audits and updates.

Important: Coe Bet (coebet.bet) Using the website or app constitutes your acknowledgment that you have read and accepted this Privacy Policy. We are always committed to protecting your information.

1

Introduction

Coe Bet is a trusted online gaming and Sports Betting platform for users in Bangladesh. We understand how sensitive your personal information is, and that is why we have ensured full transparency in building Coe Bet's Privacy Policy.

In this Privacy Policy, we clearly explain what data Coe Bet collects, why we collect it, how it is stored, and with whom it may be shared and under what circumstances. Our goal is to ensure you can use the platform with complete peace of mind, with full control over your own data.

This policy applies to the Coe Bet website, mobile app, and all associated services. Our Terms & Conditions and Responsible Gaming Policyand related to it.

This privacy policy was written in Bengali for the convenience of Bangladeshi users. In the event of a legal dispute, the original English version shall prevail.

2

What Data We Collect

Coe Bet only collects data that is strictly necessary to provide our services. We never collect unnecessary or excessive information. We categorize the data we collect into three types.

A) Information You Provide Directly

Information you provide directly when registering an account or using our services:

  • Full Name (as per National ID)
  • Date of Birth & Age Verification Data
  • Email Address & Mobile Number
  • Current address & postal code
  • Mobile Banking Number (bKash/Nagad/Rocket)
  • National ID or passport number for KYC verification
  • Your Messages & Information When Contacting Support

B) Automatically Collected Data

When you use the platform, certain information is collected automatically to help us improve the quality of our services:

  • IP address & device type
  • Browser type & version
  • Operating System
  • Login time & session duration
  • Page Visit & Click Data
  • Transaction History & Betting Patterns

C) From Third Parties

In some cases, data may also be collected from legitimate third-party sources:

  • Transaction verification data from payment providers
  • KYC Data from Identity Verification Services
  • Risk Assessment Data from Fraud Prevention Services
Data Type Purpose of Collection Mandatory?
Name & Identity Account Verification & KYC Yes
Contact Information Account Management & Notifications Yes
Payment Information Deposit & Withdrawal Processing Yes
Device & Browser Info Security & Experience Improvement Automatic
Betting History Service Delivery & Responsible Gaming Automatic
3

How We Use Your Data

Coe Bet uses the data it collects for specific, legitimate purposes. Each purpose is clearly outlined below.

Service Delivery & Account Management

Your data is used to manage account creation, login, deposits, withdrawals, and betting services. This is the core foundation of our service and cannot be provided without it.

Identity & Age Verification

To meet our legal obligations, we must verify that you are over 18 and a real person. Your information is used as part of the KYC process.

Security & Fraud Prevention

Behavioral data is analyzed to prevent unauthorized access, fraud, money laundering, and other illegal activities. This is essential to protecting all users.

Customer Support

When you contact support, your account information and history are reviewed to resolve your issue quickly.

Responsible Gaming

Your gaming patterns are analyzed to detect unusual behavior. Support and limit-setting recommendations are provided when needed.

Legal Obligations

Certain information may be disclosed in response to regulatory authority requirements, court orders, or law enforcement requests.

Coe Bet never sells your data to third parties for marketing or advertising purposes. You can unsubscribe from our promotional emails at any time.

4

Data Sharing & Disclosure

Coe Bet shares your personal information only in very limited circumstances and under strict conditions. The full list is provided below.

Service Provider Partners

To operate our services, we work with trusted partners who provide specific services on our behalf. These include:

  • Payment Processing Services (bKash, Nagad, Rocket)
  • Identity & Age Verification Services
  • Fraud Prevention & Risk Management Services
  • Cloud Hosting & IT Infrastructure Services

These partners receive only the data necessary to deliver their specific services and are contractually bound to meet our privacy standards.

Legal & Regulatory Requirements

Your data may be legally disclosed in the following circumstances:

  • Regular Reports to the Licensing Authority
  • Court Orders or Legal Summons
  • Reports of suspicious financial activity (in accordance with AML regulations)
  • Lawful requests from police or investigative authorities

What We Never Do

  • Sale of data to advertisers
  • Sharing Data with Other Gaming Companies
  • Use of data for marketing purposes without your consent
  • Sharing Data with Any Unauthorized Third Party
5

Cookies Policy

Coe Bet uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve platform functionality.

Types of Cookies We Use

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: To analyze usage patterns and improve our service quality.
  • Security Cookies: To prevent fraud and defend against cyberattacks.

Cookie Controls

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain key features of the platform from working properly.

Coe Bet never uses third-party advertising tracking cookies. Our cookies are used solely to improve your experience and security.

6

Data Retention & Retention Periods

Coe Bet retains your data only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected.

Data Type Retention Period Reason
Account Information For the duration of active account + 5 years Legal Obligations
Transaction Records 7 years Financial Regulatory Rules
KYC Documents 5 years after account closure AML Law
Betting History 3 years Dispute Resolution
Support Contact 2 years Ensuring Quality of Service
Logs & Analytics 1 Year Security Monitoring

Once the retention period expires, data is securely deleted or anonymized.

7

Your Rights

As a Coe Bet user, you have certain fundamental rights over your data. We fully recognize these rights and are committed to upholding them.

Right of Access

The right to know what information we hold about you and to receive a copy of it.

Right to Rectification

The right to request correction of any inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data under certain circumstances.

Right to Restrict Processing

The right to request restriction of data processing in certain circumstances.

Right to Object

The right to object to your data being used for marketing purposes.

Right to Data Portability

The right to receive your data in a structured format and transfer it elsewhere.

How to Exercise Your Rights

To exercise any of your rights, contact us through the following:

We will respond within 30 business days of receiving your request. Complex requests may take up to 60 days, and you will be notified in advance if that is the case.

Certain data may not be erasable due to legal obligations. For example, transaction records and KYC documents must be retained for a legally specified period.

8

Minor Protection

Coe Bet strictly prohibits anyone under 18 from using the platform. Protecting minors is one of our highest priorities.

  • Age verification is mandatory at the time of registration.
  • If we discover that a minor has created an account, that account will be closed immediately and any collected data will be deleted.
  • No data from minors is collected or used.
  • Parents are advised to use parental control software.

If you suspect a minor is using or has created an account with your credentials, please notify us immediately at support@coebet.betto let us know.

9

Security Measures

Coe Bet employs industry-leading technical and organizational measures to protect your data.

Technical Security

  • SSL/TLS Encryption: All data transfers are encrypted.
  • Firewall & Intrusion Detection: Preventing unauthorized access.
  • Two-Factor Authentication (2FA): An extra layer of security for account login.
  • Encrypted Database: All stored data is fully encrypted.
  • Regular Security Audits: Third-party penetration testing.

Organizational Security

  • Only authorized personnel can access your data.
  • Staff receive regular privacy and security training.
  • Strict penalties apply for violations of the data protection policy.
  • An Incident Response Plan is in place and active.

In the Event of a Data Breach

If a data breach occurs that may affect your rights, we will notify the relevant regulatory authority within 72 hours and inform you directly as soon as possible.

If you notice any security concerns or suspicious activity, immediately support@coebet.betto let us know. Your vigilance helps keep everyone safe.

10

Contact & Updates

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

Policy Updates

Coe Bet may update this Privacy Policy when necessary. For significant changes:

  • A notice of changes will be sent to your registered email address.
  • The "Last Updated" date at the top of the page will be changed.
  • Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

Our recommendation — visit this page regularly and stay up to date with the latest policy. Ensuring your trust and protection is our responsibility.

Start Safe Gaming Today

Your data is fully protected at Coe Bet. Register now and enjoy gaming on a platform you can trust.

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